Shipping policy

At Classy Bronze, we want you to feel confident in your purchase. Before placing an order, please review our policies on shipping, returns, damage claims, cancellations, and payment disputes.

SHIPPING POLICY

Orders typically ship within 1 business day, unless otherwise noted. For bulk orders or freight shipments, please allow an additional 2–3 business days for packing and preparation.

All shipping charges are non-refundable.

Customers must provide a complete and accurate shipping address at checkout. If an address is incorrect or incomplete, the customer may be responsible for resulting address correction fees, rerouting fees, reshipment charges, or other carrier-related costs. By placing an order, you authorize Classy Bronze to charge these additional fees if they arise.

Please ensure someone can accept the package when delivery is attempted. If a shipment is returned to sender because of refusal, non-delivery, or failure to receive it, the customer is responsible for the actual cost of reshipping the order.

For international orders, the recipient is solely responsible for all import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. Classy Bronze does not collect or estimate these charges.

DAMAGE CLAIMS

If your sculpture arrives damaged, you must notify us by email within 7 days of delivery. Claims submitted after this deadline may not qualify for replacement, refund, or insurance coverage.

To process a damage claim, you must:

  • Keep all original packaging materials, including the box, inserts, padding, and any other packing materials.

  • Provide clear photographs showing:

    • The damaged sculpture from a distance.

    • Close-up views of the damaged area(s).

    • The outside of the box.

    • The interior packaging materials, when applicable.

These photographs are necessary to document the damage and file shipping insurance claims. Failure to keep the original packaging or submit sufficient photographs may result in the claim being denied.

If your order does not include Premium Shipping Protection, insurance coverage is limited to $100 by default. We strongly encourage customers to purchase Premium Shipping Protection at checkout to fully insure their package against loss, theft, or damage.

If your item arrives damaged, contact us immediately at info@classybronze.com. Do not refuse delivery, as refused shipments may result in carrier penalties and return fees.

For international orders, Classy Bronze is not legally able to arrange return pickup outside the United States. If a damaged item must be returned, the customer is responsible for mailing it back. Reimbursement of reasonable return shipping costs may be considered in cases of verified damage.

RETURN POLICY

If you are not satisfied with your purchase, eligible item(s) may be returned for a refund or exchange within 30 days of delivery.

Shipping fees, insurance charges, and other non-product fees are non-refundable.

Returned items must be shipped in their original packaging. Returns received without the original box and packing materials may be subject to a 50% restocking fee.

If you received an item that was damaged or sent in error, please contact us before returning it so we can review the issue and arrange an appropriate resolution.

To request a return or exchange, email info@classybronze.com or use the Contact page on our website.

For international orders, Classy Bronze cannot arrange return pickup outside the United States. Customers are responsible for mailing international returns back. In approved cases involving damage or shipping error, reimbursement of return shipping costs may be considered at our discretion.

UNAUTHORIZED RETURNS / REFUSED SHIPMENTS

Items returned without prior authorization may be refused or subject to restocking fees and other applicable charges.

Orders that are refused, rejected, or returned to sender without prior approval may not qualify for a full refund. Customers may also be responsible for any resulting return shipping charges, carrier penalties, or reshipment fees.

If an item arrives damaged, do not refuse the package. Accept delivery and contact us immediately so we can document the issue and assist with the claims process.

There are no refunds for international orders refused because of unpaid import duties, taxes, or customs fees.

ORDER CANCELLATIONS

All cancellation requests must:

  • Be submitted in writing by email.

  • Include the reason for cancellation.

  • Be received before a tracking number has been issued.

Once a tracking number has been assigned, the order cannot be canceled under any circumstances.

Additionally, freight items, special-order items, international orders, and made-to-order items cannot be canceled once processing has begun, even if no tracking number has been issued.

CHARGEBACKS, CREDIT CARD DISPUTES, AND RETURNED PAYMENTS

Your satisfaction matters to us, and we are happy to work directly with you to resolve concerns fairly and promptly. If there is a problem with your order, please contact us first so we have an opportunity to address it in accordance with our store policies.

If a chargeback, payment dispute, or payment reversal is initiated:

  • Before giving us a reasonable opportunity to resolve the matter.

  • While we are actively communicating with you about the issue.

  • Without contacting us first.

  • Or after the matter has already been resolved.

Then a $50 administrative fee will apply, along with a cancellation fee equal to 5% of the total disputed amount.

If a customer disputes a charge for product(s) they have received, they remain responsible for returning the disputed product(s) at their own expense, unless otherwise required by law. A return label will not be provided in these cases.

If legal action or collections activity is necessary to recover payment, the customer agrees to pay reasonable recovery costs, including but not limited to attorney’s fees, court costs, filing fees, and other related expenses, to the extent permitted by law.